Privacy Policy

FA Engineering PTY LTD – Privacy Policy

At FA Engineering PTY LTD, we are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and manage your personal information.

1. What We Collect

We may collect personal information including your name, contact details, email address, company information, and project details.

2. How We Collect It

Information is collected directly from you via our website, email, phone, or in person when you:

  • Make an enquiry

  • Place an order

  • Use our services

3. Why We Collect It

We collect your information to:

  • Provide our products and services

  • Communicate with you

  • Improve our services

  • Comply with legal obligations

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose it to third parties only where required by law or when necessary to deliver our services.

5. Security

We take reasonable steps to ensure your information is secure. However, no system is 100% secure.

6. Access and Correction

You may request access to your personal information or request a correction by contacting us directly.

7. Contact Us

If you have any concerns or questions regarding your privacy, please contact us at:
Email: admin@da-engineering.com.au

Terms and Conditions

FA Engineering PTY LTD – Terms & Conditions

By using our website or services, you agree to these terms and conditions.

1. General

These terms apply to all transactions with FA Engineering PTY LTD. We may update them without notice.

2. Services

We offer CAD design, plasma cutting, and other engineering services. All services are subject to availability and specifications.

3. Orders and Pricing

Quotes are valid for 14 days. Orders proceed once confirmed in writing. Incorrect sizes or details may lead to cancellation or extra charges.

4. Intellectual Property

Designs and files provided by us remain our property unless otherwise agreed in writing.

5. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages resulting from the use of our services or website.

6. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be handled in Queensland jurisdiction.

Refund Policy

At FA Engineering PTY LTD, we comply with the Australian Consumer Law. Refunds or replacements are available in cases where goods or services are faulty, not as described, or fail to meet consumer guarantees.

Please note:

  • Custom or made-to-order items (e.g. fabricated parts, CAD files, plasma-cut items) are non-refundable unless they are defective or significantly different from what was agreed.

  • Refunds are not provided for errors in customer-supplied drawings, incorrect measurements, or change of mind.

  • If an issue arises, please contact us within 7 days of receiving your order to discuss a resolution.

To request a refund or raise a concern, please contact us with details and supporting documentation (photos, order references, etc.).

Shipping Policy

FA Engineering PTY LTD ships Australia-wide. Shipping details are confirmed during the quoting or ordering process.

Shipping Terms:

  • Delivery Methods: We use reputable couriers and freight services depending on item size, weight, and destination.

  • Shipping Costs: Calculated based on order size, weight, and location. Final cost is confirmed prior to dispatch.

  • Dispatch Times: Most orders are dispatched within 5–10 business days from order confirmation, depending on job complexity and material availability.

  • Delays: While we aim for timely delivery, FA Engineering PTY LTD is not liable for delays caused by third-party carriers or external factors beyond our control.

Responsibility:

  • Ownership and Risk: Risk in the goods passes to the customer upon dispatch. We take all reasonable care in packaging, but are not liable for damage in transit.

  • Incorrect Address: Ensure your delivery address is accurate. Additional charges may apply for re-delivery if incorrect details are provided.

For any issues regarding shipping or delivery, please contact us promptly to assist.